Unlike generic solutions, Resolv Tech is designed from the ground up specifically for social housing providers, with deep understanding of regulatory requirements and operational realities.
Led by specialists in housing complaints, compliance, and public sector tech delivery, our team understands both regulatory challenges and day-to-day casework pressures.
Our leadership team has years of hands-on experience in complaint management, understanding the nuances of tenant concerns and regulatory expectations from the inside out.
Deep expertise in Housing Ombudsman requirements, regulatory frameworks, and the evolving landscape of social housing accountability means we build solutions that stay ahead of compliance needs.
Proven track record of delivering technology solutions for public sector organisations, understanding the unique constraints, procurement processes, and operational realities of housing providers.
Years Housing Experience
Complaints Managed
Housing Providers Served
Compliance Experience
Housing Expert
Compliance Pro
Tech Delivery
See the difference specialised training makes
"Water issue in property - general maintenance category"
❌ Misses damp/mould severity and regulatory implications
"Potential damp/mould - Priority 1, HHSRs Category 1 hazard risk, Ombudsman escalation flag"
Recognises health implications and compliance requirements
Damp & Mould
Recognises severity indicators
ASB Cases
Understands escalation triggers
Repairs
Categorises by urgency
Ombudsman
Flags compliance risks
Unlike generic CRMs, our AI is trained specifically on housing complaint types, regulatory language, and the nuances of Ombudsman alignment. It knows the difference between damp complaints and ASB cases—and responds accordingly.
Our AI models are trained on thousands of real housing complaints, Housing Ombudsman decisions, and regulatory guidance documents. This means it understands the language tenants use and the legal framework providers operate within.
The system automatically identifies complaint categories with housing-specific precision: differentiating between disrepair, ASB, estate management, and service delivery issues while flagging potential Ombudsman escalation risks.
AI that supports contextually appropriate response drafting, understanding housing law, using appropriate tone for different complaint types, and including relevant regulatory references—saving hours of manual drafting while ensuring compliance.
Generic AI might categorize a "heating not working in January" as routine maintenance. Our AI flags it as urgent disrepair with potential health implications.
Every AI decision is informed by current regulatory requirements, ensuring responses meet Ombudsman expectations from day one.
While generic systems learn your sector slowly through trial and error, our housing-trained AI delivers immediate value with deeper understanding of your operational context.
Improved complaint classification accuracy
Faster initial response generation
Complete housing-specific context understanding
Every feature is built with regulatory compliance as its foundation—not an afterthought. No retrofitting—only purpose-built solutions.
Unlike generic systems that bolt on compliance features later, every component of Resolv Tech is architected with regulatory requirements as core design principles. From data structures to user workflows, compliance isn't added—it's embedded.
Every workflow automatically captures the evidence, timelines, and documentation required for Ombudsman investigations. Response templates include regulatory references, and escalation triggers are built into the complaint lifecycle.
Our compliance framework adapts to regulatory changes without requiring system overhauls. When new Housing Ombudsman guidance is published or Social Housing Regulation evolves, updates flow seamlessly into your existing workflows.
Built from the ground up, not bolted on
Guided workflows ensure compliance
SLA tracking & escalation rules
Regulatory language understanding
Structured for audit & reporting
Audit Reports
Auto-generated
SLA Tracking
Real-time monitoring
Risk Alerts
Proactive warnings
Ombudsman Prep
Investigation ready
Compliance as an afterthought
Compliance from the foundation
See how purpose-built compliance architecture transforms your complaint management from a regulatory burden into a competitive advantage.
A perfect storm of regulatory change, sector investment, and technological advancement creates unprecedented opportunity for innovation in housing complaints management
Enhanced investigation powers and public reporting requirements drive need for robust complaint management systems
New statutory requirements for transparency and performance reporting create urgent compliance needs
TSMs require providers to demonstrate improvements in complaint handling and resolution times
Committed to Housing Digital Transformation
Unprecedented investment creating market readiness for innovative solutions
Government and housing sector frameworks actively seeking AI-powered solutions for operational efficiency
Housing providers prioritizing technology investments to meet regulatory requirements and improve efficiency
Market gap for purpose-built housing complaints management with integrated AI capabilities
Generic solutions fail to understand housing-specific complaint nuances and regulatory requirements
Resolv represents a first-mover advantage in GovTech complaints automation, positioned to capture significant market share in an underserved sector
The convergence of regulatory pressure, sector investment, and technology maturity creates an ideal environment for Resolv Tech's innovative approach to housing complaints management.
Social Housing Properties
Housing Providers
Annual Complaints
Investment Available
We're developing our MVP, with pilot partnerships planned for Q1-Q2 2026.
Conducted extensive research with housing sector professionals to validate market need
Mapped key user flows and compliance requirements for housing complaints
Initial technical architecture and MVP feature definition completed
Designing user interfaces and system architecture using industry-standard tools
Building integration frameworks for major housing management systems
Identifying and engaging potential pilot partners with defined selection criteria
Pursuing funding opportunities to accelerate development and market entry
Finalizing core platform features and functionality for pilot testing
Comprehensive testing and quality assurance before partner deployment
Careful selection and preparation of pilot partners for live testing
Establishing systematic feedback processes for continuous improvement
Real-world validation of platform capabilities in operational environments
Optimizing integrations based on pilot feedback and performance data
Pursuing framework approvals for broader market access
Securing growth capital for full market rollout and team expansion
Measurable improvements across all key performance indicators for housing complaints management
Reduction in Admin Time
Per case administrative burden significantly decreased through automation
SLA Compliance
Automatic tracking and alerts ensure consistent regulatory compliance
Lowered Escalation Rates
Fewer complaints reaching Housing Ombudsman through better early resolution
Improved Tenant Satisfaction
Enhanced complaint handling leads to better tenant experience and engagement
Cross-functional expertise spanning housing domain knowledge, technical delivery excellence, and deep sector relationships
Team members who have managed hundreds of housing complaints from initial receipt through Ombudsman investigation, understanding real operational pressures and tenant needs
Proven track record implementing automated compliance solutions in financial services, healthcare, and other heavily regulated industries with similar audit and reporting requirements
Engineering team with extensive experience building and scaling SaaS platforms serving thousands of users across multiple organisations with target 99.9% uptime goals
Specialised expertise in deploying machine learning models, with understanding of transparency, accountability, and bias mitigation requirements
Active partnerships with leading housing providers who provide ongoing feedback on feature development, ensuring solutions meet real-world operational needs and constraints
Deep understanding of public sector procurement processes, framework agreements, and the specific compliance requirements that govern housing provider technology purchases
Years Combined Housing Experience
Enterprise SaaS Deployments
Public Sector AI Projects
Regulatory Compliance Success
Complaints, compliance, tenant relations
SaaS development, AI/ML, enterprise scale
Housing associations, procurement, policy
We combine deep sector knowledge with cutting-edge technical capabilities to build solutions that actually work in the real world. Our team understands that successful technology deployment in housing requires more than just good code—it requires understanding the people, processes, and pressures that define this critical sector.
Technology that enhances rather than replaces human judgment
Regulatory requirements built into every feature from day one
Built with and for the housing sector through continuous collaboration
Building ethical AI solutions that strengthen public services while maintaining the human touch that defines great housing management
We believe AI can be used ethically and effectively to strengthen public services without losing the human touch.
Transparent, accountable AI that supports human decision-making rather than replacing it
Technology that amplifies empathy and understanding in tenant-provider relationships
Better outcomes for both housing providers and the communities they serve
Resolv Tech isn't just building software—we're demonstrating that AI can support better outcomes in housing.
Improved complaint resolution leads to better living conditions for tenants
Consistent, transparent complaint handling that builds trust and accountability
Data-driven insights that help housing providers continuously improve their services
Interested providers can register for pilot opportunities beginning Q1-Q2 2026.
Limited pilot opportunities available. Expression of interest does not guarantee participation.