Terms of Service

1. Acceptance of Terms

By accessing or using the Resolve Tech Limited ("Company," "we," "our," or "us") AI-powered complaints handling platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Service.

These Terms constitute a legally binding agreement between you and Resolve Tech Limited, a company registered in England and Wales, with its registered office in London, United Kingdom.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Terms.

2. Definitions

• "Service" means the AI-powered complaints handling and compliance automation platform provided by the Company
• "User" means any individual or entity that accesses or uses the Service
• "Client" means UK social housing providers who subscribe to our Service
• "Content" means any data, text, graphics, or other materials uploaded, submitted, or transmitted through the Service
• "Personal Data" has the meaning given in the UK General Data Protection Regulation

3. Description of Service

Our Service provides AI-powered complaints handling and compliance automation specifically designed for UK social housing providers. The Service includes:

• Automated complaint categorization and routing
• AI-powered analysis and recommendations
• Integration with existing CRM and housing management systems
• Compliance monitoring and reporting tools
• Tenant communication facilitation
• Performance analytics and insights

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to Users.

4. User Accounts and Registration

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for unlawful purposes.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to spam, harass, or abuse others
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Resell or redistribute the Service without authorization

6. Intellectual Property Rights

6.1 Our Rights

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

6.2 Your Content

You retain ownership of any Content you submit to the Service. By submitting Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such Content solely for the purpose of providing the Service.

6.3 Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by us without restriction or compensation to you.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms.

By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of your information as described therein.

8. Payment Terms

8.1 Subscription Fees

Access to the Service may require payment of subscription fees as set out in your service agreement. All fees are exclusive of applicable taxes unless otherwise stated.

8.2 Payment Terms

• Fees are payable in advance according to your chosen billing cycle
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest at 2% per month
• We may suspend service for non-payment after reasonable notice

8.3 Refunds

Refunds are generally not provided for unused subscription periods, except as required by law or in cases of material service failure.

9. Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted service. We may perform maintenance, updates, or modifications that temporarily affect service availability.

Support is provided during standard UK business hours via email and phone. Service level agreements may be specified in separate service agreements.

10. Warranties and Disclaimers

10.1 Service Warranties

We warrant that the Service will perform substantially in accordance with our published specifications. This warranty is subject to fair use and proper use of the Service.

10.2 Disclaimers

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, secure, or available at all times. You use the Service at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

13.1 Termination by You

You may terminate your account at any time by providing 30 days' written notice. You remain responsible for all fees incurred prior to termination.

13.2 Termination by Us

We may terminate your access to the Service immediately for material breach of these Terms or with 30 days' notice for convenience.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide reasonable assistance in data export for 30 days after termination, subject to applicable data retention policies.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Alternative Dispute Resolution

Before initiating formal legal proceedings, parties agree to attempt resolution through good faith negotiations and, if necessary, mediation through a mutually agreed mediator.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.4 Force Majeure

Neither party shall be liable for any failure to perform due to events beyond their reasonable control, including natural disasters, war, terrorism, or government actions.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

These Terms of Service are drafted in accordance with UK law and consumer protection regulations.